Once a basic color is determined, now comes the fun and creative part. She may suggest adding lighter highlights around your face and maybe even dispersed throughout your hair. Lighter color near your face can change your entire appearance without the permanent commitment of an all over change.
When you use the services of a real professional, go to the appointment with an open mind. You may have your heart set of pale blond, but if the colorist can prove to you that a deep strawberry is really your best shade, listen to her. She is trained to match color with skin tone. She knows what will work, and what won't.