Another thing that's changed from when your mom used to color her grays away under the cover of darkness is the quality of the products available. It's been a long time since anyone has gotten even a whiff of any strong, offensive smelling products in salons. Those have long since disappeared or been replaced by gentler formulations that are free, or mostly free from ammonia, peroxide or other harsher chemicals.
Hair color isn't always about just "color". It's about shades, hues, and a good cut that will show off your new color. Perfect color doesn't come in a bottle. If you are hoping to get a color correction for past mistakes (caused either by you or another salon), it will take a real expert to add in the right toners to counter the faulty shades you are trying to get rid of.