Hair color isn't always about just "color". It's about shades, hues, and a good cut that will show off your new color. Perfect color doesn't come in a bottle. If you are hoping to get a color correction for past mistakes (caused either by you or another salon), it will take a real expert to add in the right toners to counter the faulty shades you are trying to get rid of.
To begin with the choice of colors would top the list. So what family of colors is on your mane wish list? Are you looking to alter the color or color the gray?